Return & Refund Policy

At aiers.store, we take great pride in curating high-quality products from trusted suppliers around the world. We carefully select each product to ensure it meets our standards for design, functionality, and value.

Our goal is to provide you with a smooth, satisfying shopping experience from start to finish. If something isn’t right with your order, we’re committed to making it right. Please take a moment to review our return and refund guidelines below.

Return & Exchange Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused, unwashed, and in the original condition you received it.
  • It must be returned in its original packaging, including any accessories, manuals, or tags that came with it.
  • Returns or exchanges are only accepted in cases where the item is damaged, defective, or incorrect upon delivery.
  • A return request must be initiated within 5 days of receiving your order.
  • You will be required to submit photo or video proof clearly showing the issue with the product.

Due to the discounted pricing of our products, returns or exchanges are not accepted for reasons such as change of mind, wrong size, or personal preferences. We kindly ask you to review product descriptions and specifications carefully before placing your order.

How to Request a Return or Exchange

If your order meets the eligibility criteria above, simply follow these steps:

  • Contact our customer support team via:

              📧 Email: contact.aiers@gmail.com
              💬 Live Chat: Available 9 AM – 6 PM IST, Monday–Saturday

  • Provide your order number and a clear photo or video of the damaged/defective item.
  • Our team will review your request within 24–48 hours and provide instructions for return shipping, if applicable.
  • Once your return is approved and received, we will proceed with your exchange or refund as per your preference.

💳 Refunds

If your return is approved for a refund, here’s what you can expect:

  • Your refund will be processed within 5–7 business days after we receive and verify the returned item.
  • The refund will be issued to your original method of payment (e.g., credit card, UPI, bank transfer).
  • You will receive an email confirmation once your refund is processed.

Please note: Refund processing times may vary depending on your bank or payment provider.

🚚 Return Shipping Costs

  • If the product was delivered to you in a defective or damaged condition, we will cover the cost of return shipping.
  • In all other cases, including returns not approved by our support team, the customer will be responsible for return shipping costs.

🤝 Need Help?

Our support team is always ready to assist you with any order-related queries, including returns and exchanges. Reach out to us anytime:

📧 Email: contact.aiers@gmail.com
💬 Live Chat: Available 9 AM – 6 PM IST, Monday–Saturday

We appreciate your trust in aiers.store and look forward to serving you again!